Quality Manager

  • Permanent
  • Norwich
  • £40k - 50k per year

Contract Personnel Ltd

Contract Personnel are recruiting on behalf of a well-established, valued and trusted supplier of packaging materials here in Norfolk. Due to continued growth our client is looking to recruit an experienced Quality Manager to join their team on the outskirts of Norwich.

Lead the Quality Strategy within the plant, by ensuring that the quality systems and processes are designed to deliver World Class product quality performance.

The role holder will ensure full compliance to UK certifications and standards, holding the Operational Team to account by ensuring processes and activities have clear standards which are rigorously enforced, with any quality failures subject to robust investigation and corrective action activities.

Where external quality failures occur, the Quality Manager will lead the response to the customer ensuring timely and appropriate responses through a clear and well managed complaints process.

Direct Role Responsibilities

Constantly review standards and working practices to achieve and exceed targets.

Record accurate information and determine required course of action, referring to the relevant departments (as appropriate) over issues where the relevant technical or practical experience is required to make a sound judgement.

Communicate effectively and politely with internal and external contacts to ensure customer queries and complaints are dealt with in a timely manner.

Manage the Non Conformance system and customer returns system, generatinge cost of non-conformance reports of both production figures and customer returns numbers to identify trends.

Report on all quality related issues arising in the previous 24 hours across the site, including non-conformances, in-house rejects, customer returns, customer issues, etc.

Contribute towards improving customer service standards by highlighting issues and offering solutions.

Identify opportunities to improve operational performance.

Maintain an up to date quality strategy and well documented quality systems and processes.

Understand and ensure that the Plant operates in compliance with UK certifications and standards.

Uphold and enforce compliant practices, ensuring any quality failures are subject to robust investigation and corrective action.

Provide timely administration of: controlled documentation, approved supplier information, BRC and ISO certificates, CAPA, QMS Audits, Risk Assessment, Quality Reporting, Best Practice Doing, Risk reduction in supply chain with an emphasis on the elimination of non-conformances, and incident management (BCP).

Manage production hold bay, inspecting / releasing material promptly.

Ensure the internal audit schedule is kept fully updated and all recommendations and non-conformance reports are relayed back to the relevant areas of the business and actioned accordingly and closed off.

Indirect Role Responsibilities:

Create and implement policies and procedures in dealing with customers or clients.

Ensure online documents and paperwork are accurately filed/stored maintaining a tidy office environment.  Archive where appropriate.

Prioritise workload in line with production requirements to ensure agreed timescales and deadlines are met.

Ensure BRC Code of Practice is applied throughout the Plant.

Complete duties in a safe and responsible manner and in accordance with Health & Safety at Work Act 1974, making recommendations for improvement through Health & Safety Representative as appropriate.

General Responsibilities:

Carry out all work in a safe and efficient manner as per the Coveris health and Safety policy and statutory standards.

Adhere at all times to safe operating procedures and ensure area of responsibility remains hazard free as far as is reasonably practicable.

Undertake any tasks requested to aid the smooth running of the department.

Communicate with relevant parties the status of any ongoing work.

Create an accurate record of pending and completed work.

Ensure a high standard of housekeeping is maintained.

Assist with training of colleagues as required.

Undertake specialised training when required.

Complete ad-hoc duties to meet the needs of the business, subject to appropriate training.

Maintain good standards of housekeeping, following the Company Clean As You Go Policy

Technical Knowledge:

Have a good working knowledge of Quality systems, with a minimum of 3 years in a relevant role.

Have knowledge of BRC/IOP, ISO and HACCP UKFC certifications and standards.

Have knowledge of CAPA, QMS Audits, Risk Assessment, Quality Reporting, Risk reduction in supply chain with an emphasis on the elimination of non-conformances, and incident management (BCP).

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