E-Commerce Account Manager

  • Permanent
  • Diss
  • £22k - 25k per year + Commission

Contract Personnel Ltd

Job Description

Job title: E-Commerce Accounts Manager

Reporting to: Head of Sales and Marketing

Working hours: 08:30 – 17:00 Mon-Fri

Renumeration: TBC

The role

The E-Commerce Accounts Manager is responsible for all online telesales activity and account management via the rooflights.com platform and management of third-party supplier products (TPS) including Korniche, FAKRO and SonaSky.

Personal profile

This role would suit candidates who are comfortable selling to and closing customers, they must be motivated by the potential to earn commission and be happy working to targets and also working under pressure. E-commerce results are delivered by volume sales, the successful candidate must be competent at managing a high workload and dealing with multiple clients simultaneously. The role demands an extremely high level of organisational skills and self-motivation, you will be expected to follow up on all client leads and proactively close sales in order to achieve set targets.

Skills and competencies

Telephone and call handling, IT literate, familiar with Microsoft Excel. Candidate must be articulate, with strong levels of literacy and numeracy as will be expected to make commercial decisions and calculate discount rates and margins.

Key responsibilities

  • Answering inbound telesales calls
  • Covering Live Chat function on rooflights.com
  • Qualification and sales response to all inbound rooflights.com contact forms
  • Lead generation and prospecting
  • Assist with operational development of rooflights.com sales platform, feedback ideas to HoSaM and to external partners (Sculpt, Circus, Pauley Creative)
  • Account management and supplier liaison for all TPS products
  • Become Glazing Vision expert on all TPS products and training others where required
  • Aftercare support, chasing delivery dates and assisting with logistics
  • Assisting with proof of delivery, invoicing, and accounting process
  • Sales forecasting and reporting, monitoring stock levels and feeding back to production
  • Nurturing client relationships and improving brand loyalty
  • Market research and competitor activity
  • Client technical support and guidance
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