Customer Service Manager role

  • Permanent
  • Norfolk
  • £30k - 37.5k per year

Contract Personnel Ltd

Role – Customer Service Manager role
Location – Close to Thetford, Norfolk
Working hours – Monday to Friday – 8 hours per day
Capacity of role – Permanent position
Salary – £30,000 – £37,500 per annum

Our client who is a leading distributor is currently recruiting for a Customer Service Manager to join their busy Customer service team.
Candidates will be a business professional who has excellent communication and interpersonal skills.

Main duties will include –
• Overseeing, coach and lead the internal customer service team.
• Hiring and onboarding future Customer Services Advisors as required
• Improving efficiently in the team by assessing work flows and effectively co-ordinating the work load.
• Establish customer service policies and procedures
• Proactively add value to the customer experience to ensure it is truly hassle free,
• Free the sales team from all admin by up-skilling the customer service team – to ensure they can manage relationships with key customers directly.
• Interacting with customers daily via phone, email and webchat to answer enquiries, overcome issues and solve their customers.
• Utilise our internal system to raise orders and quotes, log communications and update customer records.

Candidate requirements –
 Ideally will have worked within a similar or same role previously
 The ability to remain patient and calm during stressful situations
 The ability to work well under severe pressure and to handle criticism well
 Administration and customer service skills
 Excellent verbal and written communication skills
 Attention to detail skills
 Strong report-writing and presentation skills, together with a familiarity with popular software packages such as Microsoft Office and applications
 Self-motivation to use their initiative and to innovate, when required

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People First Recruitment

At Contract Personnel, we believe our industry is all about people. So why not talk to the people who can help you find the right employees or the best job for you?

Contact us or come and visit us at one of our Norfolk offices.

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