Customer Service Manager role

Role – Customer Service Manager role
Location – Close to Thetford, Norfolk
Working hours – Monday to Friday – 8 hours per day
Capacity of role – Permanent position
Salary – £30,000 – £37,500 per annum

Our client who is a leading distributor is currently recruiting for a Customer Service Manager to join their busy Customer service team.
Candidates will be a business professional who has excellent communication and interpersonal skills.

Main duties will include –
• Overseeing, coach and lead the internal customer service team.
• Hiring and onboarding future Customer Services Advisors as required
• Improving efficiently in the team by assessing work flows and effectively co-ordinating the work load.
• Establish customer service policies and procedures
• Proactively add value to the customer experience to ensure it is truly hassle free,
• Free the sales team from all admin by up-skilling the customer service team – to ensure they can manage relationships with key customers directly.
• Interacting with customers daily via phone, email and webchat to answer enquiries, overcome issues and solve their customers.
• Utilise our internal system to raise orders and quotes, log communications and update customer records.

Candidate requirements –
 Ideally will have worked within a similar or same role previously
 The ability to remain patient and calm during stressful situations
 The ability to work well under severe pressure and to handle criticism well
 Administration and customer service skills
 Excellent verbal and written communication skills
 Attention to detail skills
 Strong report-writing and presentation skills, together with a familiarity with popular software packages such as Microsoft Office and applications
 Self-motivation to use their initiative and to innovate, when required